FAQ
FAQ
Frequently Asked Questions
Can I earn loyalty rewards across all five properties?
Yes — our Riverside Rewards programme stacks nights across any of our properties toward free upgrades and complimentary stays.
What's your cancellation policy?
Free cancellation up to 48 hours before arrival on direct bookings. OTA bookings follow the OTA's policy.
Do you offer long-stay rates?
Yes — 14+ nights earn 15% off at any property. Contact us for monthly rates.
Can I book multiple properties on one booking?
Absolutely — just mention it when booking and we'll coordinate the whole itinerary for you.